Underneath it all, Service
Thousands of reputations stand on our floors every day, belonging to some of North America's best-known builders, designers and decorators. And we're honoured to have more repeat customers than any other Canadian premium flooring company.
But you don't have to be a professional to be treated professionally.
Every single Satin Flooring customer has access to the largest reservoir of flooring knowledge in the industry; a peerless history of meeting complex, time-and-construction sensitive demands with flexibility and speed; and creative, artistic solutions. But it doesn't stop there.
- Customers can visit our hand-picked dealer network of over 150 retailers across Canada and North America, all who focus exclusively on premium flooring
- Our Distribution centres in Toronto and Vancouver allow us to provide speedier access to orders than most other flooring suppliers
- Everything we make and sell is backed by extensive warranties, including a hardwood flooring guarantee for as long as you own your home (see details)
- Our Customer Service Department is staffed by seasoned experts who appreciate the urgency of construction and design-related issues, and can manage any hardwood flooring concern
- Our Custom Colour Match process, making virtually any colour of hardwood flooring possible, is prized by designers and homeowners seeking a truly personal decor
- We've even opened the industry's largest dealer and designer showroom and education centre at our Toronto headquarters, where we take industry professionals through training and product seminars, sharing the latest hardwood flooring technologies and products
Whether it's just one special room you've been dreaming of transforming, or 50 floors of new condo living, Satin Flooring's only goal is to ensure confidence, peace of mind and endless delight throughout the floor buying, making and owning experience.