We have a near-century of flooring knowledge, and the guarantee that your floor has been made to the highest and most current environmental standards. To help answer and guide you with any flooring quesitons, please see the various sections outlined below for valuable quick reference flooring information.
Satin Flooring Maintenance
How can I fix scratches on my hardwood flooring?
Scratches on the surface of hardwood flooring are the most common damage. Minor scratches can be masked with a Touch Up Marker, which is easy to use and can be found or ordered at any flooring retail store or home improvement centre.
Can I steam clean my flooring?
We do not recommend the use of a steam cleaner on hardwood and laminate flooring, as the combination of heat and moisture can easily damage the finishing and structure.
How should I clean my flooring?
We recommend dry mopping and vacuum cleaning for both hardwood and laminate floors. You should avoid using water, detergents and soap-like cleaners. Should you need to remove dirt, you may use a damp cloth to get rid of the dirt. Make sure you remove the excessive moisture from the flooring with a dry cloth after.
We don't recommend you use dry pad cleaners (such as Swiffer) as those pads are pre-treated with dry cleaners and may leave residue on the floor. For more intensive cleaning, our Satin Flooring Hardwood Flooring Cleaning Kit is extremely gentle on both hardwood and laminate. Cleaning Kits are available at your local dealer.
Satin Flooring Maintenance
Caring for your Premium Satin Flooring floorView PDF
Satin Flooring Warranties
Genesis Luxury Vinyl Flooring 5-Year Light Commercial Warranty
Genesis Luxury Vinyl Flooring 30-Year Residential Warranty
Generations and Origins Residential Warranty.
Generations Commercial Warranty
High Performance Laminate Residential Warranty
High Performance Laminate Commercial Warranty
Satin Flooring Installation Guides
Frequently Asked Questions
What is the difference between Solid and Engineered Flooring?
Both Solid and Engineered floorings are made with 100% real hardwood. The main difference is structural. Solid hardwood is manufactured from a solid piece of wood, which results in a solid piece of hardwood plank. Engineered hardwood is made up of a core of real wood, and a top layer of hardwood sawn wear layer, glued on the top surface of the core.
What makes your Generations Engineered Collection actually superior to most solid hardwood flooring?
Our SolidFused Anti-Warp Technology is what makes our Engineered Collection so special. SolidFused Anti-Warp Technology is a hybrid of solid construction that brings two layers of solid wood together in an engineered format superior to traditional solid hardwood flooring, and providing exceptional dimensional stability. The end result is physically flexible and made to endure all seasons.
Also, unlike the majority of the engineered floors in the market today, our Generations Collection was designed for Canadian climate and lifestyle, and offers generous sawn wear layers that can easily be resanded and refinished a few times.
What are the key benefits of Generations Engineered Flooring?
-- As mentioned above, our SolidFused Anti-Warp Technology provides minimal movement and maintains superb dimensional stability through rough seasonal humidity fluctuations
-- The thick wear layer finished with our Eco-Last Finish is more durable to damages
-- Generations can be installed on, above or below grade in both new home construction and existing developments
-- Generations is manufactured using four to five times better lumber utilization than solid wood, an extra environmental benefit
-- It can easily be resanded and refinished a few times over its long life
My wood flooring looks slightly different in colour and grain than the sample I saw at the store. Is this acceptable?
It's not only acceptable and standard, but for many people it's the main reason for choosing wood. Wood is a living material, and each tree has a unique look. No two hardwood planks will ever look identical. The same goes for the colour difference, as the absorption of stain may show differences from one plank to another.
What is laminate flooring?
Laminate flooring is a cost effective floor covering made up of a hybrid of materials fused together through a unique lamination process. The top layer is a super high resolution photo of hardwood flooring that is fused to a core layer of resin or fiber. Laminate floors cannot be glued down, but instead float.
What is Satin Flooring High Performance Flooring?
Satin Flooring High Performance Flooring is European-made laminate flooring made to the highest technological standards, and is widely considered the best quality laminate in the market today. Available in 8mm and 10mm thicknesses, it comes with a 30-year Residential and 5-year Commercial Warranty.
Can I resand and refinish my High Performance Flooring?
Because they're not made of wood, Laminate floors cannot be resanded and refinished. However, our robust, high-quality laminate flooring is actually more scratch resistant than real wood, and as the planks snap in and out, a damaged plank can be easily replaced without replacing the entire floor.
Where does Satin Flooring stand on preserving the environment?
Satin Flooring has been developing efficient solutions to preserve energy and maximize the lumber yield for decades. Our Generations Engineered Collection is manufactured using 4-5 times better lumber utilization than solid wood. Our hardwood flooring products are finished with a formaldehyde-free, non-allergenic Eco-Last finish, featuring an Anti-Microbial Coating and low Volatile Organic Compounds (VOC) content. Our hardwood flooring products are bio-degradable, and unlike most synthetic carpets and other floor coverings, our flooring is 100% recyclable.
Our philosophy is simple: Nothing should ever go waste. Our factories even use a recycling protocol where sawdust is used to generate heat for our drying kilns, and any extra heat is re-channeled to heat the main manufacturing plant.
Is hardwood flooring environmentally friendly?
Wood is a natural and renewable source that has a long lifecycle. Hardwood flooring is environmentally friendly when, like ours, it's made out of sustainably harvested wood and manufactured appropriately. Hardwood floors can last over a century if maintained properly and unlike carpet, do not require replacement, or end up in the landfill, as they can be resanded and refinished, and even recycled.
Hardwood flooring is considered a sustainable building material because it is derived from a renewable source and has low embodied energy. Also, wood products are among the most energy-efficient to produce, as manufacturing is limited to running a saw blade and kiln drying.
Where do you obtain your lumber from and where do you manufacture?
We obtain lumber exclusively from well-managed forests in Canada and USA, and manufacture at two plants located in Ontario, Canada.
What is Relative Humidity? Why do I need to keep it at a certain level?
Relative Humidity indicates how moist the air is. (Technically, it's the ratio of the amount of water vapour actually present in the air, to the greatest amount possible at the same temperature.) Because hardwood is a living material, it will react to inappropriate moisture levels, and expand and contract with changes in moisture conditions. Wood flooring will perform best when the interior environment is controlled to stay within a relative humidity range of 30% to 55% and a temperature range of 15° to 21°.
Keeping the relative humidity at an appropriate level is also ideal for your health, to prevent the growth of mould, dust mites, bacteria, fungi, viruses, etc.
Can I buy directly from Satin Flooring?
You can't buy directly from us as we're not open to the public, but we're honoured to have over 150 Authorized Dealers across Canada and the United States, every one a dedicated flooring expert. Click here to find your nearest Satin Flooring Authorized Dealer.